Sauermann Group designs, manufactures and sells products and services dedicated to the industrial and heating, ventilation, air conditioning and refrigeration (HVACR) markets. The Group specifically focuses on the detection, measurement and control of indoor air quality (IAQ).
"Working with Walpole has been a great experience throughout the years.
They have a very capable team which is responsive to our needs. We rely on their team for support, development and timely upgrade of our cloud applications. They are proactive in providing support as well as keeping us up to speed with upgrades and recommending the best way forward. I greatly appreciate the work done by their team."
Sumit Jha Suman
Oracle Application Specialist, Sauermann Group
Why CPQ?
Sauermann Group was able to accelerate their Digital Transformation by implementing Oracle CPQ Cloud seamlessly as a middle-office solution between Sales & Service Cloud front-office and Oracle Integration Cloud (OIC), driving the back-office tool set integration along with Autonomous Data Warehouse (ADW) Business Intelligence (BI) solutions.
Expected benefits?
- CPQ as a fundamental part of the company’s Digital Transformation
- Harmonisation of Sales & Service business processes
- Onboarding of acquired companies and products to be streamlined
- Integration of CPQ by leveraging Oracle Integration Cloud (OIC)
- Improvement of sales staff experience and effectiveness in generating accurate quotes and reducing sales cycle time
- A unified but flexible quoting process
- The support of an ambitious 25% revenue growth plan
Challenges?
- Sauermann acquired Kimo to add instruments aimed at measuring and monitoring air parameters to their range
- Following the Kimo acquisition, the combined company required a common, integrated CX solution with harmonised processes
- Both companies had existing ERP implementations that had to keep running in parallel
- Lengthy sales and order cycle times had to be tackled
- Customer-critical information was entered manually to keep track of each quotation and this was time-consuming and generated errors in order processing.
Results?
- 360-degree view of the customer enabling a better Customer Experience (CX) meeting Service Level Agreement (SLA) standards in hours/days, not weeks
- CPQ further enabling a ‘single point of customer contact’ approach with help from the Oracle technology suite
- Year-over-year growth in customer satisfaction and retention
For more see their customer video.