NHS Supply Chain Case Study CPQ - Walpole Partnership

Industry: Healthcare

Location: United Kingdom

Website: supplychain.nhs.uk

NHS Supply Chain

NHS Supply Chain manages the sourcing, delivery and supply of healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. They are part of the NHS family, managing more than 7.7 million orders per year across 129,420 order points and 16,705 locations. They deliver over 35 million lines of picked goods to the NHS annually, and our systems consolidate orders from over 930 suppliers. This enables them to bring value to our NHS partners, including saving time and money by removing duplication of overlapping contracts.

“The NHS Supply Chain CPQ requirements have been complex, but the team at Walpole Partnership has always been quick to understand our needs and provide solutions to any issues that have arisen throughout the project. As a team, we were concerned going into this build with regards to the resource demands and complexity, and there was an element of scepticism as to whether or not we could actually build a system from scratch within a few months that could manage our complex billion-pound business. Within a few weeks though, the expertise and clear technical ability of those involved from Walpole provided us with the assurance that we were going to be able to deliver. I’ve worked with external developers and contractors before, and this was by far the easiest and most enjoyable experience I have ever had.”

Curtis Fallows

Financial Controller for NHS Supply Chain: Large Diagnostic Capital Equipment (Including Mobile and Services)

Why CPQ?

Before CPQ was implemented, the NHS Supply Chain Capital Trading Team relied on multiple spreadsheets to process equipment orders for NHS Trusts and hospitals. This manual and disconnected approach led to quote inaccuracies, repeated reviews (up to 90% of quotes), and inefficient handovers. Without an integrated workflow, it was difficult to share information transparently and manage approvals effectively. To streamline and standardise the quoting process, Oracle CPQ Cloud was chosen to integrate seamlessly with Oracle Engagement Cloud (OEC), creating a unified CRM and quoting system.

Expected benefits?

End-to-end automation from quote creation to approval
Reduction in manual work and data re-entry
Standardised, accurate and professional quotes across the organisation
Greater visibility and accountability within the quoting process
Enhanced reporting and performance tracking through OEC dashboards
Ability to manage complex multi-trust agreements with ease

Results?

Since implementing Oracle CPQ Cloud, NHS Supply Chain has achieved a time saving of over 3,300 hours per year, freeing capacity for additional business. The integration between Oracle CPQ and Engagement Cloud ensures every quote is visible, follow-ups are automated, and bottlenecks are easily identified. Reporting on trading performance and supplier reconciliations has been significantly improved, and quotes are now consistent and aligned with the NHS brand. Overall, Oracle CPQ has delivered a faster, more transparent, and error-free quoting process, transforming the Capital Trading Team’s efficiency and accuracy.